If you're on a waitlist for class, it is possible that you will be bumped into the class as soon as 30 minutes before the start time of class. Please join waitlists only if you're sure you can attend the class in time.
Our classroom door will close no later than the scheduled start time of class. Due to the intensity of the atmosphere (loud, dark), we will not let any arrivals in once the classroom door is closed. We do this in efforts to prioritize the safety of our staff and members.
Please book and attend classes only if you're committed to the full 50 minutes of class. Leaving your class early will not only disrupt the flow, but as mentioned above, due to the intensity of the atmosphere, this poses a risk to your safety.
All you need is yourself and your water in the room!
We have a no-phone policy in place for all of our classrooms. After all, being able to unplug and disconnect from reality is what we're all about.
Apple Watch users - we recommend swiping up on your menu and turning on Theatre Mode. This will prevent your watch from lighting up during class, thus preventing the distraction of yourself, our instructor, and other members.
You must cancel at least 12 hours prior to the start time of class in order to avoid a late cancel charge ($15 if you're on an Unlimited Membership) or the loss of a credit (if you're using a Single Drop-In/Credit Package).
Upon purchasing any of our membership options, you'll be required to digitally sign an agreement that contains the above information.
If you're unable to attend class due to illness or emergency, please contact our studio directly by phone (leave a message, if prompted), or by email - info@lostcycle.ca.