FREQUENTLY ASKED QUESTIONS

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Our best Intro Offer is our 2-Week Unlimited for $49 (incl. tax) - this gives you two weeks of unlimited classes at either location. This is the best way to experience all of Lost Cycle without committing to a membership option.

We recommend light active wear, if possible. It does get warm in both Rhythm Ride and Off the Bike / LIFT so don't forget to bring a water bottle! We also have a variety of energy drinks and water for sale. We provide complimentary amenities including mats, small towels, shoe rentals, and a water refill station. There are washrooms and showers available at both locations.

Search 'Lost Cycle' in your App Store! Our app will display our class schedule, details about your reservations, purchase options, billing information, and more! You can also book classes at https://book.lostcycle.ca/

Absolutely! We welcome every level of experience in our space. Instructors will never single you out, or make you feel like you're not doing enough. Each of our staff members are ready to guide you on your journey with us.

You must be 18 or older to take a class on your own. If you’re 17, you’re welcome to take a class with a parent or guardian.

Join it! Spots often open up. If you’re on the waitlist, you could be added to class up to 30 minutes before start time, so only join if you’re ready to come in on short notice.

Cancellations must be made at least 12 hours before the scheduled class start time. If you're using a Credit Package, a late cancellation or no-show will result in the loss of your credit. Unlimited Members will be charged a $15 late cancellation or no-show fee.

Late cancellation exceptions are generally reserved for illness and emergencies and are considered on a case-by-case basis. Exceptions are not guaranteed.

Instructor changes, weather, traffic, scheduling conflicts, personal preference and other non-emergency circumstances do not qualify for exceptions.

If you're unable to attend due to illness or an emergency, contact the studio directly by phone or email at info@lostcycle.ca.

Instructor schedules and class offerings are subject to change without notice. An instructor change does not qualify for an exception to our 12-hour cancellation policy.

Unlimited Memberships may only be placed on hold for medical or injury-related reasons and are considered at LOST's discretion.

Travel, work commitments, scheduling conflicts and other non-medical circumstances are not eligible for membership holds.

Unlimited Memberships may only be placed on hold for medical or injury-related reasons. If a medical circumstance prevents you from using your membership, LOST may place the membership on hold or terminate it at its discretion.

For non-medical circumstances, Unlimited Memberships cannot be paused. This includes travel, work commitments, scheduling conflicts and other personal circumstances.

If you choose to terminate your Unlimited Membership before the agreement has been fulfilled, a $350 buyout fee will apply. Your membership will remain active until the end of the current billing period and will then terminate.

All Unlimited Memberships are non-refundable.

If you permanently relocate outside of a reasonable commuting distance from LOST and can no longer use your membership, it may be transferred to a friend or family member. They will then be responsible for fulfilling the remainder of the agreement.

Credits are non-refundable and have no cash value. If you can no longer use your credits, they may be transferred to another active LOST member.

Credit Packages expire between 1 and 5 years, depending on the package purchased. If you need additional time, LOST may provide an extension at its discretion.

Interested in joining our Front Desk or Energy Exchange team? Email us at info@lostcycle.ca or DM us @lostcycle to learn more.

We always have our eye out for new Rhythm Ride, LIFT, and Off the Bike talent but are not currently hiring new instructors.